1.Case Registration
Capture the real-time cases with the customer front mobile app.
2.Engineer Allocation
Identify and Allocate the Engineer based on availability and knowledge.
3.Visit / Call Logs
Schedule appointments and track the Calls and Visits made for each case.
4.Case Closure / Preclosure
Validating the cases and fixing the cases based on the calls and visits
5.Response Team Allocation
Grouping and Routing the response team.
6.CAPA
Maintain the knowledge repository for the Corrective and Preventive Measures.
7.Warranty Management
To view, access, and track customer asset warranty coverage.
8.Delivery Details and Dealers
Incorporating the invoice, packing list, E-way bill, packing and loading photos for the respective case.
9.Case Activity
Check the progress of each case in a single screen for the respective customer and the team.
10.Reports and Dashboard
At-a-glance view the Service Teams and Engineers‘ performance.